Kindly drop us an enquiry (stating your email address and order number clearly) and we will send a screenshot (or recording, if possible) to you in 1-2 working days!

*For quicker response, drop us a personal message through our telegram instead. Telegram Handle: @wellwellotherelblbn

Please note that shipping is not free. The cost is based on the weight of the items.

Checkout Options:

Purpose of Single Order:
This option offers a quick and easy checkout process. Simply select this option, and we will automatically weigh your items with minimal interaction required. Please note that you will need to check your email within 1-2 working days to receive your shipment cost quotation.

Purpose of Combined Order:
Finished shopping but want to optimize your parcel weight? Choose this option, and you can continue shopping for the next 7 days. All your orders will be combined into one parcel for shipping. When you're ready for shipment, send us an email, and we will weigh your items. You will receive your shipment cost quotation within 1-2 working days.

Kindly arrange for collection / shipment within 7 days of your 1st order that has not been shipped. If collection / shipment is not settled within 2 weeks after the said 1st order was placed, we reserve the right to sell, dispose of, or discard the items. Our company will not be held liable for any losses incurred under such circumstances.

Singapore:

• Contact us when you are ready to trigger shipment for all your orders combined, and we will give you a quotation. Alternatively, you may trigger a Tiktok order and inform us to ship the rest of your items with that order.
• Self Collection needs to be arranged at least 1 day in advance (so that we can prepare your items for collection).

Malaysia & Brunei (Prices in SGD):

• After dispatch, delivery is estimated to take 1-3 weeks, depending on the sorting speed of the Malaysian local post office.

Asia (Prices in SGD):

• Bangladesh, Bhutan, Cambodia, China, Hong Kong SAR, India, Indonesia, Laos, Maldives, Mongolia, Myanmar (Burma), Nepal, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste & Vietnam.
• After dispatch, delivery is estimated to take 1-3 weeks, depending on the sorting speed of your local post office.

Rest of the World (Prices in USD):

• Countries not listed above.
• After dispatch, delivery is estimated to take 1-3 weeks, depending on the sorting speed of your local post office.

We take 1-2 days to process your order and another 1-2 days to ship out your orders. We mainly use SingPost/J&T to mail out your orders.

Shipping times will vary depending on your location!

Local orders will be about 1-2 days.

International Orders should arrive between 1-6 weeks.

We are not liable for any import taxes (VAT/GST) that might apply to international orders outside of Singapore.

We accept VISA, Master, AMEX, UnionPay, Apple Pay, Google Pay, Shop Pay, and Paynow.

*For Paynow / Paylah, after payment is completed, kindly send a screenshot into our Telegram Group under the topic 'Paynow / Paylah'.

We ship to the following countries:

• Bangladesh
• Bhutan
• Brunei
• Cambodia
• China
• Hong Kong SAR
• India
• Indonesia
• Laos
• Malaysia
• Maldives
• Mongolia
• Myanmar (Burma)
• Nepal
• Pakistan
• Philippines
• Singapore
• South Korea
• Sri Lanka
• Taiwan
• Thailand
• Timor-Leste
• Vietnam
• North America
• South America
• France
• Germany
• United Kingdom
• Denmark
• Greece
• Iceland
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Sweden
• Switzerland
• Vatican City

Please check that you have entered your full address and name correctly. If there are any other questions on this, kindly drop us an enquiry (stating your email address and order number clearly) and we will attend to you in 1-2 working days!

*For quicker response, drop us a personal message through our telegram instead. Telegram Handle: @wellwellotherelblbn

You will be sent a tracking number only if you have opted for tracked shipping options upon checkout. Airmail and untracked mail do not come with a tracking number.

We do not provide refunds for orders that have already been dispatched (during LIVEs, strictly no refund after orders have been placed). If the item received is defective, kindly drop us an enquiry (stating your email address and order number clearly) and we will attend to you in 1-2 working days!

*For quicker response, drop us a personal message through our telegram instead. Telegram Handle: @wellwellotherelblbn

Once an order has been processed, we cannot cancel it. If you need to make any changes to your order, please contact us as soon as possible.

Drop us an enquiry (stating your email address clearly) and we will attend to you in 1-2 working days!

*For quicker response, drop us a personal message through our telegram instead. Telegram Handle: @wellwellotherelblbn